Prometric is Canceling Exams in NYC With Very Little Notice and People Aren’t Happy [UPDATE]

everything is cancelled sign on a fancy building

Seeing a ton of posts in r/CPA as well as the medical licensing subreddits (Steps 1, 2, and 3) that Prometric is sending out emails — sometimes with as little as two days’ notice — advising exam-takers not to show up to the NYC MegaCenter at 1250 Broadway. Rumor is it flooded two weeks ago, which is when the cancellations started rolling in, but we haven’t been able to confirm. Someone else said there was an electrical issue.

Source: “Prometric canceled my exam. Any advice?” from r/Step3

As expected, the one-star reviews are hitting Google.

This particular testing center does appear on Prometric’s closure page. Extreme weather, natural disaster, power outages, technical issues, pandemic impacts or other circumstances are among the “unforeseen issues” that can lead to a closure. “We provide test takers with as much advance notice of upcoming site closures as possible,” says Prometric on their website. “We recognize in some cases there is limited opportunity to reach test takers well in advance.”

The obvious solution here is to find a new test center nearby but easier said than done sometimes (especially if this “chaos and hell at Prometric” rumor is at all accurate) and it’s ridiculous to give people 48 hours notice to do so.

6/24 Appointment Cancelled by Prometric
byu/Successful-Object-48 inCPA

Could be worse, you could be this person flying in from Ireland.

If anyone knows what happened, let us know.

Update 10.9.24: Prometric now says right on its site closures page in bold text what happened at 1250 Broadway. Not sure when they added this, we only happened to see it today while looking for hurricane closure info.

The testing center located at 1250 Broadway, Suite 2500, New York City is currently closed due to a burst pipe and the subsequent flooding and electrical damage it caused. We are working with building management to restore power and reopen as soon as possible; please check back or talk to your test sponsor for updates.

The nearest alternative testing centers are located at:

Brooklyn (4235/4236)
384 Bridge St.
4th Floor, Suite 4A
Brooklyn, New York 11201

Queens (4212/4213)
59-17 Junction Blvd
Suite 0202
Queens, New York 11368

Fairlawn (0033/4102/4252)
33-00 Broadway (RT 4)
Suite 205
Fairlawn, New Jersey 07410