“Doing It Wrong” Twitter Case Study: The Over-Excited Newbie

Posted on by Adrienne Gonzalez

Continuing with our series on how not to behave in social media that looks at what certain accounts do wrong without actually naming names, we thought we’d take a quick look at a Twitter user that should be all too familiar to most of you. Heck, you may even be this Twitter user, go ahead and stop me if you feel like you’re looking in a mirror.

The over-excited newbie thinks hashtags are great. So great, in fact, that he or she feels compelled to put them in every tweet. This is normal since we’ve seen this sort of behavior in accounting firms as well and they allegedly have media teams to run social media for them. We’re here to tell you for the last time to settle down and reserve hashtags for pre-determined conversations (like a chat that is easily tracked using a hashtag) or selective topics of conversation but not the entire conversation for the love of sweet baby Google.


The over-excited newbie also makes the mistake of jumping in head first without watching how others handle themselves in the arena. With hundreds – if not thousands – of well-established, accounting-related Twitter feeds already in the wild, it doesn’t make sense not to look to them to learn a thing or two about how the natives operate.

Lists like Michelle Golden’s “Accounting Awesomeness” can give you a direct line to some of accounting’s best, try following them for hints on how to behave before attempting to go out into the scary world of Twitter all by yourself. No one is implying that you should get all cookie-cutter on us but there is something to be said for sticking to the script, especially if you have absolutely no idea what you are doing.

The over-excited newbie tends to have trouble differentiating between streaming consciousness and appropriately answering the question “What’s happening?”, often dropping the most mundane details about what the yardboy wore while raking leaves and mistakenly letting threats towards co-workers seep out.

Signs you may be an over-excited newbie? Comments like “I am going to slit my senior’s throat if he doesn’t start doing some of this work” or “My boss is a fucking moron for giving me a raise after all these months of me showing up late every day” are dead giveaways.

Remember: everyone can see what you are doing on Twitter, even if your stream is “private.” That means vindictive colleagues, obnoxious clients and seniors who don’t appreciate being called raging douchenozzles in front of the entire Internet during an engagement.

So if you are the over-excited newbie, don’t worry, there’s hope for you yet. Try refraining from doing much more tweeting until you understand how Twitter works. For starters, stick to being a casual observer. No one is saying you can’t be opinionated or use the tools, however, you might choose. We have to remember our industry and keep in mind that as protectors of the public we have an obligation to conduct ourselves in a certain way.

Think of Twitter self-censoring like a privacy screen, it’ll keep all your nastiness to yourself. Exactly where it belongs.

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How Not to Get Unfollowed on Twitter

The last time I attempted a “How Not to Be a Total Asshat on the Internet” public service message in this arena, I was torn apart for being too harsh so I’ll leave out the specifics and stick to the suggestions. You know who you are.

Keep in mind that what works for some doesn’t work for others and vice versa; we’re specifically talking about how to fit in with the accounting crew, not alienating clients, not come off as too spammy and/or maintain a reasonable professional profile using your Twitter account as a point of contact to your brand. All of you are more than welcome to do whatever you want with your Twitter accounts, the following is meant for professionals or brands.


Actually interact – No one is suggesting you follow every person who follows you or go on some mass following spree to artificially inflate your Internet popularity for appearance’s sake but a good balance of @s with following shows some level of interaction. A lot of firms miss this one and organizations can make the mistake of focusing strictly on their own message and ignoring what others are saying. Don’t do that, jump in and say something.

If the thought ever crosses my mind that you might be a robot, you’re probably not doing it right – You know the one; they have the same not-quite-normal headshot as their avatar and profile shot for every hot social media service available and not a single candid pic of this person “in action.” We don’t suggest drunken Facebook shots to remedy this but it would be nice to confirm that the person behind the account is, in fact, a person with a tweet that doesn’t seem prefabricated or a picture that deviates from the Headshot Series 1. When it’s a little too perfect, it appears suspect. People are less likely to enjoy your message if they are too busy wondering whether or not you’re a machine when reading it.

There is a such thing as TMI – I’m guilty of this one and it’s because I’m really not trying to masquerade as a total professional. Nor am I representing my company when I’m out there tweeting about the crackheads hitting on me at the gas station or meter maids terrorizing me with parking tickets. For some, interacting goes too far and gets way too personal. If you are attempting to represent or have at all associated yourself with your company, be aware that there is still a such thing as privacy. Even if you are only followed by a handful of people, your tweets reach the entire Internet.

RTs and FFs – And please for the love of Bob Herz don’t thank everyone for every RT, nor be the “all day #FF” guy. If you’re spending half your Friday #FFing everyone, you’re A) making unnecessary noise and B) diluting the value you add by suggesting helpful people to follow. Stick to a handful if you’re going to do it all instead of spewing out half your following list.

Oh and auto DMs? They were never really cool and to me they say that you’re too busy to actually say anything to me and inconsiderate of how cluttered my inbox can get. Sorry if this offends anyone who is in love with their own “brilliant” auto DM but I see them as obnoxious. Add to the conversation, not the noise.

Doing It Wrong Twitter Case Study: The Narcissist

Following our previous Doing It Wrong case studies featuring the over-hashtagging accounting firm, the excited newbie and the hyperconnected crack tweeter, we humbly present you a criticism of one of our least favorite Twitter users: the self-absorbed narcissist.


You can spot the narcissist from a mile away by looking for keywords such as “I”, “me” and “myself.” The narcissist doesn’t really try to make it appear as though they are interested in others nor do they tend to share useful information, only their own personal triumphs, opinions, activities and musings. To the self-absorbed narcissist, this is really all that matters.

The self-absorbed narcissist is pretty easy to seduce into doing your bidding by expressing even the smallest amount of interest in their indulgent self-congratulations. This can be accomplished by retweeting their latest announcement (retweeting an announcement with lots of “me” and “my” statements will earn you bonus points in the eyes of the narcissist) and doing so might even get you a retweet yourself.

The narcissist may collect followers like nerds collect World of Warcraft gold and, if excessively narcissistic, will likely follow only 1 or 2 people to prove just how awesome and appreciated they are. To the narcissist, this is a sign of their importance and status in the Twitter community, as who needs communication when you have awesome credentials and incredible talent?

How can you avoid becoming the narcissist? Interact! Congratulate others, encourage your cohorts and share useful links that aren’t just things you’ve written or appearances you’ve made in the media.